Customer Experience Consulting and Publications


Improving the Customer Experience

10th Meter Reading performance and practices study

Utilities, now more than every, are faced with growing need for more timely access to energy usage information—to support real-time pricing initiatives, load forecasting, demand-side management, load control, competition, and customer demand. Additionally, status and usage information is needed on an event basis to improve reliability, power quality, and to identify outages. These more complex data requirements are driving the need for advanced metering infrastructures, smart metering, and system-wide automation.

To better understand how utilities are dealing with the challenges facing the meter reading function, the Ascent Group conducted its tenth benchmarking study to evaluate Meter Reading performance and practices. 

The results of this research are documented in our upcoming report, Meter Reading Profiles & Best Practices, which profiles participants in a case study format, shares current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide an analysis of strategies and approaches, including the transition to Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies and other technologies to improve efficiency and effectiveness.

Your can participate in our research, participants will receive a copy of the report.  

We expect to publish the report by December 19th.