Customer Experience Consulting and Publications

Customer Service Benchmarking

Improving the Customer Experience

Benchmarking Panels 

The Ascent Group conducts routine benchmarking of customer service operations. Use these links to enter and review your benchmarking data and to verify your benchmarking performance using our online charts.

Participants will receive a complimentary copy of the published reports.

Access to benchmarking data is password protected. You must be a member of our benchmarking panel to access our online benchmarking service. There is no cost to join.