Customer Experience Consulting and Publications

Customer Service Benchmarking

Improving the Customer Experience

Benchmarking Panels 

The Ascent Group conducts routine benchmarking of customer service operations. Use these links to enter and review your benchmarking data and to verify your benchmarking performance using our online charts.

Participants will receive a complimentary copy of the published reports.

Access to benchmarking data is password protected. You must be a member of our benchmarking panel to access our online benchmarking service. There is no cost to join.

Ascent Group & IVR Doctors Partner

The Ascent Group and IVR Doctors are pleased to announce a collaboration that promises clients of both companies the different and mutually-beneficial expertise and perspectives each company provides. Beginning with the cross-promotion of our distinct and complimentary IVR Benchmarking Reports, we will explore further teamed activities in the areas of customer service, call center consulting, and customer satisfaction research.

IVR Doctors bring more than 20 years of human factors and usability experience solving Interactive Voice Response (IVR) system problems.Through their practice of customer satisfaction research testing and other results-proven practices, they enhance IVR performance for a company's callers and improve system utilization for those who manage the system.