Customer Experience Consulting and Publications

Customer Service Benchmarking

Improving the Customer Experience

Please complete this form to request access to our online customer service benchmarking panel. Be sure to pick areas of interest so we can set up your account appropriately. Access to benchmark data is password protected to the individual user. Individual company results are compared to industry-specific averages.

Name *
Benchmark Areas of Interest *
Please check the areas you would like to benchmark.

Benchmarking Panels 

The Ascent Group conducts routine benchmarking of customer service operations. Use these links to enter and review your benchmarking data and to verify your benchmarking performance using our online charts.

Participants will receive a complimentary copy of the published reports.