ASCENT GROUP
Customer Experience Consulting and Publications
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Purchase Our Publications

Improving the Customer Experience

Achieving First Call Resolution

Achieving First Call Resolution

$425.00
Call Quality Practices

Call Quality Practices

$425.00
Customer Experience Initiatives

Customer Experience Initiatives

$425.00
IVR Self-Service Improvement Strategies

IVR Self-Service Improvement Strategies

$425.00
Meter Reading Profiles & Best Practices

Meter Reading Profiles & Best Practices

$425.00
Billing & Payment Profiles and Best Practices

Billing & Payment Profiles and Best Practices

$425.00
Call Center Strategies

Call Center Strategies

$525.00
Credit & Collection Practices

Credit & Collection Practices

$425.00