Customer Experience Initiatives Benchmarking
Call Quality Practices Benchmarking
IVR Self-Service Improvement Benchmarking
Meter Reading Practices Benchmarking
First Contact Resolution Benchmarking
Call Center Operations Benchmarking
Field Services Benchmarking
Access to benchmarking data is password protected. You must be a member of our benchmarking panel to access our online benchmarking service. There is no cost to join.
Benchmarking Panels
The Ascent Group conducts routine benchmarking of customer service operations. Use these links to enter and review your benchmarking data and to verify your benchmarking performance using our online charts.
Participants will receive a complimentary copy of the published reports.