First Contact Resolution Benchmarking
Meter Reading Practices Benchmarking
Frontline Recruitment & Hiring Benchmarking
Customer Experience Initiatives Benchmarking
Call Quality Practices Benchmarking
IVR Self-Service Improvement Benchmarking
Call Center Operations Benchmarking
Credit & Collections Benchmarking
Field Services Benchmarking
Benchmarking Panels
The Ascent Group conducts routine benchmarking of customer service operations. Use these links to enter and review your benchmarking data and to verify your benchmarking performance using our online charts.
Participants will receive a complimentary copy of the published reports.
Access to benchmarking data is password protected. You must be a member of our benchmarking panel to access our online benchmarking service. There is no cost to join.