• Call Quality Practices Benchmarking

• IVR Self-Service Improvement Benchmarking

• Meter Reading Practices Benchmarking

• First Contact Resolution Benchmarking

• Call Center Operations Benchmarking

• Reward & Recognition Program Benchmarking

Access to company data is password protected. Please contact Christine Kozlosky at ckk@ascentgroup.com to set up your benchmarking profile and password.

Benchmarking Panels 

The Ascent Group conducts routine benchmarking of customer service operations. Use these links to enter and review your benchmarking data and to verify your benchmarking performance using our online charts.

Participants will receive a complimentary copy of the published reports.