ASCENT GROUP
Customer Experience Consulting and Publications

Purchase Our Publications

Improving the Customer Experience

Customer Experience Initiatives

Customer Experience Initiatives

425.00
Achieving First Call Resolution

Achieving First Call Resolution

425.00
IVR Self-Service Improvement Strategies

IVR Self-Service Improvement Strategies

425.00
Meter Reading Profiles & Best Practices

Meter Reading Profiles & Best Practices

425.00
Billing & Payment Profiles and Best Practices

Billing & Payment Profiles and Best Practices

425.00
Call Center Strategies

Call Center Strategies

525.00
Call Quality Practices

Call Quality Practices

425.00
Credit & Collection Practices

Credit & Collection Practices

425.00