ASCENT GROUP
Customer Experience Consulting and Publications

Purchase Our Publications

Customer Experience

Customer Experience Initiatives

Customer Experience Initiatives

425.00
Achieving First Call Resolution

Achieving First Call Resolution

425.00
IVR Self-Service Improvement Strategies

IVR Self-Service Improvement Strategies

425.00
Meter Reading Profiles & Best Practices

Meter Reading Profiles & Best Practices

425.00
Billing & Payment Profiles and Best Practices

Billing & Payment Profiles and Best Practices

425.00
Call Center Strategies

Call Center Strategies

525.00
Call Quality Practices

Call Quality Practices

425.00
Credit & Collection Practices

Credit & Collection Practices

425.00